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|Address:||Royal Festival Hall, Belvedere Road, London SE1 8XX|
|Tel:||0845 686 1122|
|Price: £36.00||Wine: £16.75||Champagne: £45.00|
|Opening Hours:||Mon-Sat 8am-11pm (Sat 9am- ) Sun 9am-10pm|
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Overall, the reputation is greater than reality!
Food is good though. Atmosphere is average and Service…well, you can't expect a Customer Service Excellence when staff is treated as just that “staff”. They are threatened, not considered and very badly paid!!
They work “doubles” 2,3 days on the run and even when they are feeling poorly they are forced to work outside in a freezing cold snowy winter day!!
! Staff are not happy working there, still they need to earn a “living”! The behaviour of the staff is due to unsatisfied needs: recognition and being part of the business. Most of the reviews
There is a total mismanagement as for the personnel! And…I won't say what happens “backstage”…amongst the management…relationships, etc… Appalling!!!
The equation is simple: NO GOOD MANAGEMENT…NO GOOD ANYTHING!!