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|Address:||Elterwater, Ambleside, Cumbria LA22 9HP|
|Price: £40.00||Wine: £14.50||Champagne: £39.95|
|Opening Hours:||Mon-Sun 12N-2, 6-8.45|
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Two weeks ago I was on holiday at Langdale estate near Elterwater village lake district and we visited the Britannia Inn at 6.35pm for an evening meal.
All rooms were full apart from the “Restaurant room”. The lady asked if we had booked and when told not she went to check the time. We were told that she wasnt sure if she could fit us in (there were two other people eating in a thirty cover room) she explained there are two sittings, 6.30pm and 8pm. We were eventually sat right next to the only other diners in the room and left to feel that it was a great privilage. We were also told it was unlikely we could have a third course as the table had to be vacated by 8pm. in addition we were told there was a 10% surcharge for this room as they would bring the drinks to us. BIG WOW
Overall we were made to feel most unwelcome
The food was ok but then who can mess up long cooked lamb?
I complained about our treatment most vigorously at the end of the meal before paying. The staff member listened said it would be passed on, but at no point was any suggestion of reduced pricing as a sorry or anything else mentioned. I believe this reflects their pompous attitude and does not offer good customer service, an industry I have been in for over thirty years.
However the pricing for a small village pub was disgracefully high for just average food.
If you want the traditional village pub eating experience I recommend the Wainwright a mile further down the road., more spacious, more welcoming and the food is far better for similar pricing. Or even try one of the three restaurants in the Langdale estate. much nicer surroundings, far better food and the pricing is no different from this “wanna be” Britannia Inn .
They have taken advantage of being close to a high class resort and pumped up their prices for what is really something not worth it.