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|Address:||113 Bayham Street, London NW1 0AG|
|Tel:||020 7284 0453|
|Opening Hours:||Mon-Sun 12N-11.30pm (Fri-Sat -12M Sun -10.30pm)|
1 of 1 people found this review helpful.
Having visited this pub several times, most recently last night I thought I would share my impressions thus far.
Firstly the beer is fantastic! The ever-rotating selection of top quality finely made craft beers is second only to the Craft Beer Co and their sister pub Cask Pub & Kitchen. Brewdog ales are packed full of flavour and do not disappoint on any level. A very friendly and knowledgeable bar staff (girl with red hair) walked me through the intricacies of 2 different versions of IPA is Dead, one made with hops from NZ and the other from Britain, Hardcore IPA, Chris from Stone’s Stout, and hands down my favourite Hops Kill Nazis. Those were just some of the Brewdog ales on tap with an equally impressive guest ale list there was more than enough options for any discerning beer drinker.
After having a couple of these rocket powered beers of course the hunger set in. The first thing we tried to do was look at the tables for menus. Not seeing them and noticing a long board to the left of the bar with two sections: 1. Pizzas 2. Badboy Burgers. The very friendly bar staff assured me that food was possible and went on to describe in detail their 3 burger options (Classic style burger, pork burger, and curry rubbed burger w/cucumbers) and their 3 types of pizza (2 meat options and the only veggie option offered a veggie pizza) including recommendations. Fuelled with descriptions and recommendations we placed our order. Intrigued by the title Badboy Burgers I decided on a burger. While ordering another staff member (who I later found out it was the duty manager) heard me ordering and when I asked whether the burger came with chips or crisps he interjected in a very arrogant and swaggering tone suggesting that this burger was so good and so big that I wouldn’t need chips, or anything else for that matter. I then followed his comment by suggesting that I would still like to order some and it finally came out that they do not serve chips with their burgers, or at all. Crisps, no, not them either. I asked well what comes with your burger and the manager replied ‘the other half of your burger’. He then went on to boast that if I wasn’t satisfied entirely with my burger and if I still thought I needed chips with it that he would in fact eat his hat…He actually said this. So my order was burger for me and matey, pizza for the Mrs. and two other veggies.
It wasn’t too long before the first site of food was made. Two burgers arrived with no mention of the missing pizzas. We waited and nothing else came so me and the other burger went ahead and started eating thinking the pizzas would come soon enough and not wanting our food to get cold. Anyway, both my mate and I finished our burgers (which wasn’t hard as they really were not that big), had our plates cleared before there was any sight of the rest of our groups missing food.
Shortly after the pizzas arrived the manager came by our table and leaned over to ask how it was. Having been promised the world and only received a small under flavoured burger and 25 minutes later the other half of our order I mentioned the discrepancy between his promise of grandeur and the reality: a board with a small burger on it. The young manager listened to my account of my meal, my disappointment in the burger and lack of chips and the incredibly poor timing on bringing the food out and I was met with a barrage of excuses about how the pizza stuck to the bottom of the oven the first time and had to be remade which is why the burgers were out first, how the head chef walked out the week prior, how they weren’t really a restaurant etc. I had to stop him and remind him that he in fact asked my impressions of the meal which I just paid for and consumed in his place of business. At that point he could really only apologize which he did and offer to refund my burger if I was dissatisfied. I informed him that I wasn’t dissatisfied and a refund was not necessary but I let him know that I was disappointed. I reminded him of his promises, the board which the description of the burger was written on describing them as ‘Badboy’ and let him know that after all of that boasting and arrogance, I felt obligated to feed back about my experience. Again he started making excusing saying that the burgers were designed by an American and that they should be good because he knew that he liked them, followed by a bit of blame for the interim cook to which I politely ended the conversation by saying that I really liked the beer Brewdog was producing however that their food and arrogant attitude left much to be desired.
So my advice is, go to Brewdog and drink the beer, then when you get the munchies leave and go to a real restaurant.