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|Address:||40 Abbeville Road, London SW4 9NG|
|Tel:||020 7042 6400|
|Price: £40.00||Wine: £20.00||Champagne: £94.00|
|Opening Hours:||Mon-Fri 12N-3pm Mon-Sat 6-10pm Sat-Sun 9.30am-3pm (Sun -4pm)|
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This is the cumulative effect of four trips to Bistro Union. Having just moved to Clapham we having been trying out the local restaurants and thought that we had found our favourite there. The food and service on our first three visits were very good and I in particular would recommend the fish pie and steak. Unfortunately our last trip has put paid to that. Despite having made a booking and there being empty tables we were asked to wait for 20 minutes for our table as their staff had incorrectly logged in our original booking. The waiter who took the original booking just ignored us while the manger made us wait 10 minutes while she tried to work out what to do. When asked why she would not give us one of the empty tables she stated that she would prefer for us to wait 20 minutes so she might not have to deal with another potential problem. Reluntantly she finally took us to a table at which point she told us that we should be more understanding about human error. I have to say I find this attitude appalling and despite the good food I will not be going again. When you make a mistake you should try and make the customer happy not antagonise them.