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|Address:||20 New Change Passage, London EC4M 9AG|
|Tel:||020 3005 8555|
|Price: £52.00||Wine: £21.00||Champagne: £54.00|
|Opening Hours:||Mon-Sat 11.30-11pm (Sat 12N- ) Sun 12N-10pm|
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When you go out for a steak you expect it to be cooked the way you asked for it. My guest had his well done, I asked for medium rare. I got a semi cold, well done steak. Clearly it had been left sitting around waiting for the well done steak and had quietly continued cooking itself. The duty manager then politely explained to me that because it was aged meat, it will not look rare. in other words, I the customer didnt know what I was talking about. Actually I do, as all the beef I buy is aged for a minimum of 28 days and I also know how to prod the meat to test for elasticity: both proved it was on the well end of medium. Although he disagreed with my conclusion he offer to cook another. As the initial steaks (and that is all we ordered) took 25 minutes to arrive I explained I did not have the time to wait another 25 minutes for it.
My waiter was truly apologetic and did his best to improve the situation, I was even given a free coffee, which I accepted although it is no compensation for a botched job.
Cooking steak well is not easy, cooking steak badly is easy. I would not have served to this to a guest of mine but I was in a position where I could only complain a little. Telling a guest that they are wrong, even if it is done politely is very stupid because it compells the angered customer to write a review!
So please Barbecoa sort it out. Sort out your cooking, sort out who is running the pass, do not cook a well done steak at the same time as a medium rare. Do not serve cold food…unless its supossed to be cold and dont clear the table in a none to subtle way of trying to get rid of us.
I just wish I had followed my instinct, when I saw a bloke doing argentinian rib eye steak sarnies from a stall at the entrance to Barbecoa for a fiver and bought two! It would have saved a lot off money, a lot of heartache and they would not have got this review!!
Nice views though…