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|Address:||Fifth Floor, 240 Regent Street (entrance 30 Argyll Street), London W1B 3BR|
|Tel:||020 3589 3945|
|Price: £55.00||Wine: £22.50||Champagne: £72.50|
|Opening Hours:||Mon-Sat 12N-2.30pm 5.30-10.30pm (Thurs-Sat -11pm) Sun 12N-4pm|
1 of 1 people found this review helpful.
Booked a table there for dinner, was advised of 2 hr table turning policy. On the day, called them to advise we're running 30 min late and re-book for a later slot, and the receptionist said it was perfectly fine and won't affect our dinner. When we arrived we were told that we'll still have to vacate the table at initial cut-off time, which left us less than 1.5 hr for dinner! When we complained that if only we were told at the time of re-book that that woudl be the case, we'd rather go elsewhere, the receptionist pulled in the manager who very indifferently tried to push us to sit at the susi counter rather than a table, and when we expressed our unhappiness said that the more we argued the less time we'd have for eating…
We did sit at our table (changed our plans and opted for a quick snack instead of a full dinner), and the service was most cold and indifferent – the waiters made a point of avoiding us at all cost, glasses were not topped up, orders arrived with significant delay. The room decor is impressive, albeit very dark(the only positive thing about the whole place), and food-wise it was OK (spinach in nut sauce was really nice), but the whole experience at Aqua Kyoto left a very unpleasant impression – felt like dining on a station concourse, with people running around and shouting, and the ticketing system for going to the WC and getting back in the restaurant is ridiculous.
OVERALL: nice food, but will never go there again for horrible service, lots of noise and lack of cosiness. BEWARE when booking – receptionists' job is solely to book your in and then they don't give a damn as to what happens to you later. DEFINITELY AVOID for any business meals.