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|Address:||Halkin Arcade, 19 Motcomb Street, London SW1X 8JT|
|Tel:||020 7823 1166|
|Price: £44.00||Wine: £33.00||Champagne: £58.00|
|Opening Hours:||Mon-Sat 12.30-2.15pm Sun 12.45-2.45pm Mon-Sun 6.30-11.30pm (Sun -10.30pm)|
8 of 8 people found this review helpful.
Was doing a spot of shopping around the corner and fancied something tasty and spicy for lunch with the Mrs – as the advert says ‘I should of gone to specsavers’ as maybe then I would have seen the sign on the front door saying -This restaurant has gone downhill, please make sure you have your walking boots on for the climb back up after you leave!
I have been coming to Amaya since it opened, not frequently enough to earn ‘food miles’ but enough to have tasted the whole menu a few times over. It has been a while since my last visit, but I was not expecting to feel this violated on a Saturday afternoon.
We walked in and were asked if we had a reservation – ‘no’ came the reply – fumble, look in the book, ‘mmmmh’, ‘errr’ , few more minutes of chatting between the two book jockeys and luckily they found us a table out of the 30 or so that were vacant. What a palaver.
The Mrs and I decided to have a quick lunch and get the Amaya Platter – a mixture of the best things on the menu. The first was to be a crisp salad of micro leaves, fennel and apple – not that Indian or even Asian in my books but a Michelin star means that one can bend the rules a little. The salad was crisp and crunchy, so crunchy infact that I had to spit out the piece of GLASS that added that extra special crunch.
Yes you read correctly:
GLASS – noun – a hard, brittle, noncrystalline, more or less transparent substance produced by fusion, usually consisting of mutually dissolved silica and silicates that also contain soda and lime, as in the ordinary variety used for windows and bottles.
Now, I know that ocassionally mistakes happen in top rated establishments – waiters have off days and spill soup on your new dress and sometimes things appear in your food that should not be there – a hair (which by the way was in our condiment tray, much to the shock of our waitress), or maybe a nail. However when there is a piece of glass in your food alarm bells should ring and the manager should go into overdrive – which of course did not happen. Lets take a closer look with the help of a little movie…
Loc: Amaya Indian Restaurant
We see a waitress talk to two Diners at a table.
Diner: Excuse me could I see the manager please
Waitress: Is there a problem?
Diner: Yes, I have just found a piece of glass in my food.
Waitress: Oh, that is not good. I will go and get the manager.
Cut to a close up of a clock – the hand move to indicate 5 mins passing
Another waiter comes to the table : We see the diner take out the remnants of his mouthful and put in on the sideplate
Waiter: Let me swap your side plate sir with another one
Diner: Thank you – is the manager on his way?
Waiter : Yes sir, he will be here in a minute.
We see the waiter remove the glass side plate and replace it with the sideplate from an adjoining table: we zoom in to see that the glass sideplate has a big chip on it.
Manager: Is there a problem sir
Diner: Yes, I have glass in my food.
Manager: oh. really sir. that is not good. let me replace these for you.
The dishes are taken away and the Manager returns and inspects the sideplate
Manager: Have you been playing with your sideplate sir?
Manager: Have you been playing with your sideplate sir? It is cracked? Maybe that is how the food got some glass in it.
Diner: Well actually that was just replaced from that table over there by one of your colleagues and no I have not been playing with it. The glass was not on the table it was in my MOUTH and cut my cheek.
Manager: oh ok.
Sorry for the Dramatisation – frustrated screenwriter in me pops out once in a while.
New salads appear on the table after another 5mins pass and we see the manager reappear to say that the Chef is looking into how it happened, about 10 minutes later the manager appears again and says that we can have pudding on them.
That is bad in my opinion. Poor service, poor management and poor kitchen.
The new salad is a bit more drab and lacks any fennel. Some of the micro leaves are old and withering, the Mrs an I manage a mouthful or two.
The main porcelain thali type dish appears with:
A piece of seer fish – nicely spiced
A pice of chicken – tasteless – a simple thing to create, am amazed at the lack of attention to spicing A vegetable patty or two – tasty enough but no discernible ingredients Potato Chaat (My Favourite, when done correctly) – Not my favourite this time
A small rectangular dish of Veg Biryani – Tasted of old wet socks that have been left in the washing machine for a few days after slow spin cycle failed to remove all the soap powder
A small rectangular dish of Pomegranate & Rose Raita – Way too much of the stuff and tasteless.
I also ordered some breads, they arrived in a leather basket – these may have been hygenic 4 years ago when the restaurant opened (and probably cost the owners a few pence to be made in India) but now when the edges are fraying and the inside cardboard is exposed, it harbours all manners of germs, I had to just leave it.
The Mrs and I declined the offer of a free pudding, partly due to the fact that the inter-course table clean up left the surface so wet the menus stuck to the table an I did not have the energy to unstick it. It was like watching the window man at the office slather on the soapy stuff before using the glidey thingy (but she did not have a glidey thingy). The waitress was apoologetic about our experience and tried to suck up enough to get a tip.
The bill arrived, the optional service was still added and I still feel as if the dentist slipped with a drill and cut my cheek. I paid and continued to not cause a scene or complain loudly as that is just vulgar, however I did nearly tell the manager to *expletive* off when he mumbled a ‘sorry about the problem, and see you next time’
It is a safe assumption that I will not be going to Amaya ever again. This could have been a freak occurence for a Michelin starred establishment, but judging by the lack of attention that has been bestowed upon the restaurant, in all departments, since it gained the accolade; I would say that it would not be too long before it loses more than it's loyal customers.