The Fox and Hounds

Sue V. ( Over 60, Female, United Kingdom )

I had booked to celebrate my 60th birthday with members of my family and friends on Saturday 30 Jan 2010. My daughter went along earlier in the day to put up a discrete banner and some ballons so the staff were fully aware of the occasion. On arrival we were shown to the dining room which was freezing and we were the only people there at the time. Eventually the room did fill up with other diners. However, the waiting staff had absolutely no customer service skills, never smiled, were as cold as the room in fact. At the end of our meal the waitress brought over my birthday cake which had been organised by my daughter. Not a word was uttered from the waitress and she virtually dumped the cake in front of me and said very sullenly – do you want a knife and plates!

This is a great shame as the food was quite good – spoilt by the complete lack of customer service and cold unwelcoming dining room. Having spent quite a lot of money, we were not acknowledged as we left – no-one said thank you or goodnight. I shall never visit again.