The Three Mariners

What a shame some of the reviews have shown the Three Mariners in such a bad way. Let me assure all those wishing to visit the pub things have changed. I live in the village and use the place to eat and drink on a regular basis. The Three Mariners has changed hands and is now run by the chef who had produced the food that gave the pub such a good reputation. New bar staff, new front of house manager and a new approach to customer service has really helped to make it a delightful place to eat and drink.

The menu goes from strength to strength and now includes a great value for money 3 course meal in the evenings. The lunches for walkers and business users are always popular and in demand. The main point of my review is to stress the quality of the food in this little village pub. Most of the food is locally sourced and the fish is selected by the chef for it quality and freshness. I have never had a bad or indifferent meal here and find it difficult to eat elsewhere as its so good.

Am I a little biased as a villager? you bet I am. Come and try for yourself and join the ever growing army of diners that enjoy this little part of Kent that offers so much. You too will leave feeling a little biased towards this pub.

Check out John Lanchester in The Guardian, Saturday 28 May 2011 and look at his very recent review .

Gordon Sutton.

What a shame that such a great place to eat is being spoiled by some poor front of house staff. The food is consistently excellent and amazing value for the money. I have eaten there many times and seldom been disappointed. The decor is relaxed and with the right staff the atmosphere could be excellent. The younger waiting staff are always pleasant and attentive. Some members of staff, (well – just one really) however, whilst sometimes friendly, at other times are rude, aggressive, unwelcoming and unsmiling. I was recently there with some friends and was embarrassed by the rudeness – especially as they were there on my recommendation. That is five people who probably won't come back. Please sort out your staff or run the risk of losing regulars. I know I am not alone in my opinion. This brings down a score which really deserves to be excellent all round.

This pub has a lovely location, looks inviting from the outside, has a highly welcoming interior, lovely terrace and desirable menu, it certainly appears to be the kind of establishment you want to go in to.

However, the compliments stop there. On both occasions we were told that the restaurant was fully booked and the first time this seemed likely and even though the greeting from the bar lady was somewhat terse and unfriendly (we put this down to a bad night’s sleep or mood thing initially), the pub did appear to be busy, so we left after a couple of drinks. Recently we dropped by again at 12.45 to be greeted (unfortunately) by the same bar lady, ‘short cropped blond hair and a face like a slapped …,’. On viewing the menu, we thought a quick snack and a cold drink would be welcome after 10miles hiking, only to be told the pub was again fully booked. We noticed soup on the menu and asked if we could perhaps have a bowl each, as it’s something quick to prepare. An unfriendly no was the answer. We ordered a cold drink and went outside onto the terrace to see that only 2 tables were occupied and when we left 40mins later at 1.30, still only one further couple had arrived.

The pub certainly didn’t look busy and in the 40mins we were there 5 tables on the terrace remained empty. We could have eaten in that time almost and gone. Very odd situation indeed. For us though it was the initial welcome on both occasions. I can only describe it as ‘highly’ unfriendly, if not prickly. The bar lady in particular should not be serving customers, her manner is truly brusque, verging on rude, not a welcoming smile in sight. The other lady, whom I presume to be the restaurant manager, hasn’t managed a smile on our 2 visits either.

Everything about this establishment appears to entice, but their philosophy to be ‘inclusive, not exclusive’ certainly doesn’t stretch to the Bar Lady and Restaurant Manager’s customer service skills. Highly disappointing experience, one I certainly wouldn’t want to repeat a 3rd time!

Truly disappointing, as The Three Mariners had been recommended by a friend, who had been to a ‘taster’ session during the week, and loved it.
We arrived a little early, but were told in no uncertain terms, that although our table was ready, we would not be served immediately. Eventually, a waitress arrived to take our drinks order, but refused to take our food order – again we were told that we would have to wait until they were ready.
The starter I ordered was not available (crab and avocado), so I had the potted shrimp with “cucumber and creme fraiche”, which was just 2 slices of peeled cucumber with a dollop of creme fraiche on top.
Before our main course was served, we were asked if we would like the dessert menu !! Duh!
I had veal with saffron risotto for my main course ; not only did it look sloppily presented, but also I have never had such gristly, unpalatable veal in my life – in my experience, veal is tender and fat free – but not here – in fact, I am not even sure it was veal, but I will give it the benefit of the doubt. I couldn't taste any saffron in the very runny risotto. My partner had sea bass (which the waitress mistakenly announced as cod), on top of some spinach, and the grand total of TWO tiny new potatoes. We left, finally, with a bad taste in our mouths – and to top it all, the waiting staff didn't even bother to ask if we had enjoyed our meal. In fact, we had the impression they wanted us out as quickly as possible (we were a late-ish sitting – 9pm).
All in all, I feel we were not made welcome, the food was pretentious and poorly presented, and the staff by turns ditzy and arrogant – very unprofessional. I certainly would not return, nor would I recommend this ‘gastropub’.