Carluccio's Kensington

Sabrina's Passions ( 30s, Female, London )

It is disappointing how these once great restaurants have now seemed to go so very downhill. Its a real shame as I used to go for Saturday lunch every week and the staff were always so bubbly and friendly, with an abundance of Italian staff who really made the brand feel authentic. I rarely go there these days, the food is nowhere near as nice as it used to be and the staff can be abrupt and inflexible. Even the counter staff at the deli aren't as friendly or knowledgable as they used to be. The food never looks fresh, the point blank refuse to slice certain salamis for you (ridiculous!) and a request to order Arancini from the kitchen after 2pm was met with the kind of expression reserved for someone who had made some kind of obscene or absurd request. Disappointing all round and the prices just seem to get higher and higher. I would much rather get my deli meats and Italian dishes elsewhere. What a terrible shame.