The Old Dairy

Some Friends and I came here for New Years Eve…the place was absolutely rammed. If we were in the bar area I doubt we would have stayed – it would have been ages before we had got served. Fortunately we had booked a table in the restaurant.

I can honestly say I had the best New Years Eve I have ever had – the food was superb, the service was outstanding, and even though it was £50 a head it was well worth it!

We were greeted with champagne by a charming girl who showed us to our table and then served by an equally lovely young lady all night. What a treat. I felt sorry for the staff – they were rushed off their feet (the meal was five courses) – but all of them kept smiling all night.

I absolutely love this place – i'd recommend it to anyone.

I am the General Manager of The Old Dairy and having just read these two reviews i would like to apologise on behalf of everyone here at the pub.

Obviously there are no excuses for such terrible experiences. All I can say is that on two consecutive Sundays we were slammed and totally unprepared for such a deluge of customers, most of whom were ‘walk-ins’ and as such we weren't able to regulate the numbers of covers in the pub at one time. In fact we seemed to have a ‘perfect storm’ of service problems; each one on their own easily coped with, but all occurring together resulted in a complete nightmare – for staff and customers alike!

The reason we have so many customers visiting The Old Dairy is testament to the improvements we have done here of late. a victim of our own success if you like. We pride ourselves on an efficient and friendly service, excellent quality food and drinks… unfortunately our usual high standards have not been met on these two occasions. We have already identified the problems which resulted in these complaints and have introduced measures to eliminate these problems in the future.

Although I accept the validity of these comments thankfully I receive much more positive feedback from our customers than negative; the ever increasing popularity of The Old Dairy and the volume of loyal regulars we have coming through the doors is evidence of the excellent reputation the pub has.

I don't normally write reviews in fact this i my first, but I have just returned from my first visit to the old dairy.
There were four in my group and we had booked a table for 1400, we arrived about five minutes late and were shown to our table, which was very nice. The bar itself is lovely and the tables are well spaced out and not to crowded.
We ordered drinks and relaxed…we waited, waited and then waited some more, finally after twenty five minutes we were told that the kitchen was over run with orders so to try to give them a chance to catch up it would be another five minutes until our orders were taken, would we like some bread and olives while we waited.
We said yes to both the bread arrived but they had run out of olives so we were given rice crackers instead.
After another half hour the waiter came for our order, we asked how long we would have to wait for our main if we ordered now and we were told well you only waited 10 minutes to order, when i pointed out that it had actually been 25 minutes the waiter said oh really. We decided not to have a starter because of the time we had already waited.
We were told our main would only take 10-15 minutes to be with us, after 15 minutes a waitress appeared apologized and asked if we wanted more bread or if she could do anything to make things better, we were very hungry and a bit grumpy by now but asked for some more drinks, she apologized again and then went to bring our drinks.
So after arriving at 1405 we finally got our main course at 1535!!! Three of us had ordered lamb and one had… More