Mamounia Lounge

We came for afternoon lunch. When we presented Groupon deal we were using, attitude of the staff and managers changed dramatically and since then we were treated something like “the poor nuisance we must serve”. Despite me trying to grab attention to place order, other tables coming after us were served first, manager clearly showing who the boss here is. After long time we finally placed order. The food itself was good quality bur lack presentation and any of the WOW factors I would expect from restaurant of this price level.

Despite spending much more that just Groupon value, the manager did not say a word when processing the payment, not even thank you or good bye, despite making mistake on bill before and having to correct it. The attitude of the staff was absolutely outrageous WITHOUT A GLIMPSE OF PROFFESIONALISM, particularly when we saw how differently they treated regulars with shopping bags form Harrods. My message is clear DO NOT GO THERE UNLESS YOU WAIVE MONEY TO THE STAFF AND CARYNIG BAGS FORM HARRODS, or you will be treated as a scum.

I can use quote from one review “Mamounia Lounge Knightsbridge indulges you in Arabic culture …” , you who have been to north Africa know, what that really means, and how Arabic culture worships money. Well you have a great example in the middle of London. Enjoy!!

I called up this place and they told me i could not book, but to arrive on the day and if there is space they would accomodate me. I went along and saw there was space for at least 10 people. I was in a party of 8 girls and was ready going to order food,snack, drinks and shisha.

Once i got there they told me that they held certain area for ‘regular’ customers. Apparently certain areas are reserved for regulars that come apparently everyday!!

We told the manager and the matradee that we were paying customers and would be ordering food, etc – they still declined, and were condesending about it

I think the place was pompous and the policy riddiculous – how do new customers even become regular if they are not given a chance to sample the food etc.

There is also a minimum spend for bar food of £30 per head – very excessive.

I would not recommend this place to anyone!!

I was going to Harrods and saw Mamounia…
What a cool place!
They are doing the best shisha in town! I was impressed!!
And the food was excellent, hommus, sambousek cheese, shish taouk and of course mint tea!!! Yummy!!! but the best part wasn't that… Liz hurley was eating next to me!
I will recommend this placeto everybody: vip and everyday people like me! ;-)

I was very excited by the opening of Mamounia in Knightsbridge and was hoping to have a good night there with some friends. It turned out to be the complete opposite, I was completely dissatisfied. The restaurant is beautiful and the decor is of a high standard, however, sadly to say the service there was the poorest service I have ever received. There is a high level of favouritism and if you do not have contacts with anyone at the place do not expect to be treated with respect as a customer.
After being seated to smoke shisha we were told that we could only stay for 1 hour which we agreed to. However, 15 minutes later a waitress told us we would have to leave as there was a booking for other people – something they failed to tell us when we arrived. She also told us that we could return when another table becomes available and pointed out that the table beside us have been there for two hours and were probably going to leave soon. I found it hard to understand why they would choose to ask me and my friends, who had only been there for 15 minutes, to leave and not the other table who had been there for 2 hours!! We asked to speak to the Manager, who completely lacked even an ounce of professionalism, and when we asked her this question she simply replied, “We have our reasons”. It was clear that there was a system of favouritism. Me and my friends were utterly offended by the complete lack of respect, we were not treated equally to the other customers and you should not expect to be treated as such unless you know some one there.
I would never go back to Mamounia and I would warn all my friends against going there as well.