Chelsea Brasserie at the Sloane Square Hotel

I think we must have had the same waitress as the other posting. Yes, very rude and totally unsuited to the venue as the other staff seemed much more professional. I took a friend from the States in for brunch. This arrogant, rude waitress didn't stand a chance with her American practice of taking no nonsense from restaurant staff, to the point where she obviously got someone else to look after us mid-meal and we didn't see her again.

Apart from that, the brunch/breakfast menu was really good. We had eggs florentine and a Buck's Fizz followed by coffee etc. It was a treat and the perfect way to start a day's shopping in King's Road. We were seated (or rather the rude waitress pointed at us and an empty table) in the area by the long bar, which was fine, but you have to make sure you're not too near the door as there is a stream of traffic in and out. The lovely young male waiter who took our order was very helpful and advised us that he needed to get our order in quick as the breakfast menu was about to finish. The food was delicious and cooked to our specification with no fuss. The prices were just ok for a treat. I think if it had been even a couple of pounds more, it would have been expensive.

Would definitely go again. Hopefully the bad waitress will have been fired before we do so!

We were seated at the back of the restaurant in a booth-like table, and were unfortunate to be served by a shrew of a waitress who was better suited to McDonalds than a Chelsea venue. She was unaccommodating, bordering on rude with her responses and forgot to bring utensils and accompaniments that we had asked for (although we were made privy to interesting facial expressions when we dared to ask her to bring these things). I am pregnant, and requested that my risotto not contain parmesan since that is known to be detrimental to a pregnant woman's health. She rudely informed me that the risotto was already made up and would only be heated, so I would have to have it as is (for £11 I had expected something fresher than yesterday's offering! I also expect that for the prices they charge, thart they would be able to accommodate dietary requirements, since every other restaurant in the area seems to have no trouble doing that.) Both my husband and our friend commented on her attitude when I politely asked her for milk as an accompaniment to my tea (which she still forgot to bring), and the look she gave me when I asked for milk again. She showed no knowledge of the menu, no respect for customers and I suspect that is because the restaurant adds insult to injury by adding the 12% service charge to the bill. We paid it so that we could exit the establishment and put the experience behind us, but all felt that we were the ones that should have been paid to suffer that kind of service.