Dragon Castle

i visted this restaurant with a guest on a business lunch.
We choice this restaurent as it gave us a false pretence of a presentable and professional establishment, boy were we wrong.
We attended around 1pm, the atmosphere seemed welcoming, lovely decor, there were only 3 tables of people including ours in the whole restaurant, so pretty empty, which was not a problem.

On arrival , we were shown to a table and given the menu
as we sat their deliberating our meal, we were met with evil glares by 2 staff members. Could not tell you what they were thinking but it made me and my guest uncomfortable!!

We ordered the food, which came 20mins later (not a problem, esp since it being cooked fresh!)
BUT when the waiter brought the food to the table he just threw it down to us, amazement and disgust was an understatement!

I had ordered the lobster and my guest a pork and rice, plus deserts
the food was well presented and full of flavor
and the ONLY good ratings i could ever give for the ENTIRE restaurant would be for the rice dish and nothing else!!

During the meal we needed an extra fork, so we called our waiter over, he then looked at us said “you are friends, so share your cultery”
what type of service was this!!!???
We were there in their shabby establishment on a business lunch, and we must share? even if we were friends that would not be happening!!

We paid £60 EACH for the meal, belive me there… More

Even though we booked a table, we still waited over three quarters of an before we got seated. That's a very long time to wait when you're hungry. It's a long time to wait period.

Then they got our order mixed up. The waitress was polite but it still took over half an hour before it was sorted out.

By this stage, having waited over an hour and 15 mins for food, the food should have tasted fantastic, but it just didn't stack up to previous dim sum experiences. It wasn't bad, but it wasn't good, not even to very hungry people (from all backgrounds including Chinese and English).

Then they got our bill wrong, but this time the waiter was not so polite. We explained that our order had been mixed up, but he wasn't listening. He was too busy being defensive. We asked to speak with the manager and he said that he was the manager. There was not point in wasting any more time so we paid for more dim sums than we had ordered and just got out of there.

I wouldn't recommend this place to anyone.

I am not new to Dragon Castle, in fact I’ve been there many times before and thought it good enough to take my new boy friend Frank.

Imagine my surprise when the waiter laughed at Frank’s choice in food during dim sum. Yes, Frank was ordering from the main menu instead of the dim sum menu, but then again they did give us the main menu. Through his laughter they explained that was a dinner item only, that that we were eating lunch.

Both Frank and I found the experience totally mortifying and confusing… why give us the wrong the menu and then laugh!

There is obviously new staff there and the service is going down hill, the food itself didn’t taste as good as usual, but that might be because of our horrendous experience.

Suffice to say, we will never be returning. There are lots of Chinese Restaurants in London.