Uno

Richard B. ( 50s, Male )

Very, very poor service – an hour to fail to get our food and an extremely agressive response from the manager when we asked where it was. Eventually, after an hour and after having been insulted by the manager we paid for what we had been served and left without any sign of the main courses.

There were three of us, the restaurant was less than half full and it was about 9.00pm on a Saturday night. Agreesive protestations from the manager that it was unreasonable to expect our food in less than a hour were hardly appropriate.

The first courses that did come also took an age and were ordinary and poor value. Burnt toast under the chicken livers and a staggering £7 for a very small amount of rocket and some shavings of parmesan.

The waitress was charming but terribly ill-informed. It was her first night but she was clearly not being given much by way of support from the ‘management’.

A shame. The location is good and the restaurant looks nice. The kitchen needs a shake-up and the manager should be ashamed of himself. Rude, aggressive and just plain wrong in his approach to customers. Do yourselves a favour and go somewhere else.