The Garrison

We've been to The Garrison several times and never been disappointed. Yes, it is busy and faintly disorganised, but that is part of its attraction. The food is invariably excellent, always a good guest ale and staff are charmingly quirky. Our favourite gastropub in London – though plenty more to try!

Staff turnover is high, never the same waiter/ess. Seems like students/non professional waiting staff who are not interested in the job simply a job to make some money.
Customer service aspect is inferior although the food is very good.
Poor air conditioning/extraction – some kitchen smoke in restaurant.

Toilets are interesting – although the male ones require you to wash your hands over the urinal where the water flows down into the bowl – great way to recycle/reuse water but means you have to keep the person behind you waiting.

Food is superb – pity about the staff and lack of attention they pay to requests/detail.

Despite sometimes feeling like more of a restaurant than a pub because of the limited space for drinkers, The Garrison is still one of the best gastropubs south of the river. The design is rustic chic, the atmosphere cosy and lively, and the food top notch.

Avoid this place at all costs. The cheapskate proprietors have drastically understaffed it, and as a result the service is utterly abysmal. The bottle of wine took 45 mins to arrive, and the vegetables arrived after we'd finished the main course. We were then told to hurry up if we wanted pudding as they needed the table. The food's not bad but the portions are meagre: eight quid for two scollops!
We withdrew the suggested service charge, preferring to leave a few bob for the harassed waitress.
Poor.

Overpriced with terrible service.
Overcharged on our bill for both a drink and main course!
Portions very small e.g. starter of mussels and clams which cost over £8!!

We spend £45 a head and left hungry!!
Far better value and service elsewhere.

Went to the Garrison for lunch on Saturday afternoon. The service was quick but also impatient at times. When we had finished our food, we ordered a second bottle of wine only to be told 10 minutes later that our table was reserved and we had to clear our tab and move straight away as the other people were here. We’d had no prior warning that the table was even booked.

We then asked to be re-seated elsewhere until we were finished, to which we were told to join someone else’s table, which we had no problem doing but it was said in an obtuse manner. The manager then proceeded to treat us like a huge inconvenience, constantly glaring over and giving the impression that he felt we had over stayed our welcome. This is after being there for 2 hours and spending about £90 for two people.

A real shame the service was so poor as the food was delicious and wine selection extensive. However the bad customer service would put us off returning.

Wonderful welcome from a French girl who took our order for our first drink then a very long wait -yes well prepared and presented but the cost was outrageous — sorry never again — shame here in Spain you pay a euro and get a euro worth —shame -a good meal but the bill left a bad taste in our mouths

Nice, quirky pub with decent selection of beers on tap and varied menu, service can be a little patchy but sometimes busy and tables are crammed in so that can be forgiven. Sadly my most recent visit I think will be my last – our startes were a ‘pot’ (12) mussels an three tiny slices of Salmon, no garnish. Our roast lunches were small, fatty, lukewarm and served with undercooked veg. This experience set us back £80 with a couple of beers which is the pricepoint I would expect to find in a top end restaurant, particularly given the number of set lunch offers around. Would reccomend travelling further inland or booking a table at a non-pub restaurant (Magdalen/Roast) if looking locally as prices are similar and quality better. Nice place for a drink though.