Singapore Garden

Myself and my husband visited Singapore Garden for a quick pre theatre bite to eat on a Friday evening. When the bill came, as is becoming customary, a 12.5% service charge had been added automatically. We paid by credit card and I asked for the charge to be taken off the bill. Our plan was to leave 10% in cash – an amount we thought more reflective of the average service and also in the hope that a cash tip would actually make it to the pocket of the waiters.

The manager was called over and she proceeded to tell us in no uncertain terms how disgraceful it was that we weren't going to pay the charge as the money went to pay the waiters' wages and that if we weren't prepared to pay the service charge she suggested that we eat at home in the future!!! We were totally gobsmacked!! So rude!! Anybody would have thought we were refusing to pay the whole bill, not a discretionary payment!! A very embarrassing situation especially as all of the tables in the restaurant are very close together (uncomfortably so if you ask me).

Needless to say we left without leaving any tip at all and as we passed the manager at the front desk she muttered ‘disgusting’ under her breath – great customer service!!

All in all a distressing experience which left us with a very sour taste in our mouth. Anyone eating here can expect ok food but very overpriced. Make sure you pay the tip in cash as it seems to me that there is some dodgy practice going on with the service charge.

Singapore Garden is in a slightly offbeat location near Swiss Cottage and i doubt most would know about it unless locals. I decided to go as it had got a Squaremeal 1 star and was looking forward in anticipation to my meal.

The venue itself has been refurbished nicely, very opulent inside and a decent amount of tables. Id completely recommend booking as it was packed on a Saturday night – book for 8pm so you dont get shooed away due to their 2 hour table turnaround!

We ordered most of the starters – very tasty but nothing new to me – standard spring rolls, duck etc. Mains had a good range of pork, fish, lamb with an additional summer menu where you could choose from lobster or variations of crab. These looked very interesting and gave the place a slight edge over the normal oriental places we go to. There were a distinct lack of veggie options though which was quite disappointing.. Desserts looked unappealing – variations of deep fried fruit so we passed. Overall came to £30 per head with no dessert.

Service was ok but all in all, this is a good place to have a catch up with friends (with slightly more money than poor students) and have a classy night out in Swiss Cottage. For better oriental food, id recommend going into town to places like Haozhan (my favourite in Chinatown), Yautcha or Hakkasan, expensive but worth it!