Vama

Neil A. (40s, Male)

When we arrived we couldn’t see the restaurant were open or closed. Everything was dark outside. The restaurant was practically empty
but we decided to eat there. A very cold welcome from the staff. I never have seen during a meal the staff is not smiling once.

Everything was so slow. First we had to wait a long time for our starters as well for our main course.
Nobody made a back check while eating. Nobody was looking after us. Hardly to see any staff during service hours anyway. Where were they? I have no idea.

When our main course finally arrived we ask if we can get some lemon slices. We had to ask twice to remind them. They not even realized that our wine glasses wine were empty so we had to wait again to order another one each.

Either the staff wasn’t there at all or were talking with each other and surfing thru the internet searching for some tools.
This gave me a really bad impression.

After we finished our main course we were sitting another 15 min before we needed to ask the staff if we could order some desserts.
We had to say that the food were to salty. But nothing came over from the staff. No apologizing, nothing. They not ask us for any coffee or tea.

So we finished our desserts and had to search for staff to ask for our bill. We could leave without paying and they would not have recognized that.
Finally everything sorted and we left. I looked back and what did we see. The lady from the reception were eating of the sweats they put
earlier on the table.

I got one question. Is the staff in any way trained to give an excellent service?? A really bad service from a very incompetent staff.

The service was not even the basic. The most overpriced meal I have had since moving back to London and the most disappointing. Scandalously expensive for an otherwise unmemorable meal.