RS Hispaniola

Shirley S. ( 30s, Female, United Kingdom )

R.S. Hispaniola – Dirty food & dodgy scam (tourist trap) 8th May 2010

I found a little black line that looks like an eyelash / insect leg on the calamaries at R.S. Hispaniola today at lunch time. I reported it to the barman, he called a chef – they both saw it and the chef excused that it's a piece of cotton from his blue apron. He asked the barman to give me a discount, but the food had already been fully paid for in ‘bar-style’. Second later, the chef left and the barman acted like nothing had happened. I demanded a refund for at least that dirty plate of food. The barman asked me to wait and took the “evidence” downstair. After at least 2-3 mins, another chef, a waiter and the barman came back with my plate of food – apparently, they had used all those time to REMOVE that eyelash/insect leg like object and shamelessly asked me what's wrong with the food as they couldn't see anything! I was speechless – how dishonest and disgraceful! Being a tiny girl on my own literally cornered by three big guys who are clearly dodgy; and there is hardly any other customer on the upper deck of R.S. Hispaniola at Victoria Embankment – I prioritised my safety and just left the restaurant.

Since I was misled by a 7.5 rating on a london restaurant review website, I felt obligated to tell the world about this ‘tourist trap’ – R.S. Hispaniola that serves dirty food and plays dodgy trick. What a shame on them – a gorgeous spot of a restaurant ship on the Thames in London is spoiled by a bunch of dodgy people that serves dirty food and unbelievably horrible customer service.