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Hayley M. ( 20s, Female, United Kingdom ) Le Pont de la Tour – Le Pont de la Poop more like.
Using the Evening Standard and D&D London offer for two courses for £10 in the Bar and Grill section of the restaurant, I dined here on Friday night with one other.
I'm really disappointed to say that as far as the food goes, my expectations were far from met. The starter was fine, a vegetable tart with pesto which was nice, but my main was a huge let down. I ordered the mussels in a fragrant broth, which turned out to be mussels in watery mud. They had clearly not been properly washed and my hands ended up filthy black as a result of it. I did complain and the waiter did offer me another dish, but I was put off. The mussels were removed from the bill, which you would fully expect, but the staff were not very apologetic.
I also heard the table next to ours complaining, having specifically asked for no cheese in the salad – due to an allergy, only to find cheese in the salad.
Such a shame because the setting is ideal and the pianist of an evening is a really nice touch.
Disappointing overall.
Permanent link to this review 9 February 2010 Overall: 4 Food and Drink: 4 Service: 5 Atmosphere: 7 Value for Money: 7
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Pauline ( 50s, Female, Ireland ) I had been to the restaurant previously and had high expectations of my second visit that were unfortunately not fulfilled. We visited on a Sunday this time without realising that we would be offered a limited menu only. Our starters were bland, served luke warm and brought to the table when one of the party was in the rest room – I would have expected a more attentive service for the venue and price. The wine list is very pricey with very few bottles under GBP40, the first three bottles I ordered were unavailable. On the limited dinner menu one of the starters and one of the main courses were off. Of the food we ordered the portions varied greatly – I had a plate full including vegetables and did not need the side dish I ordered whilst one of the other main meals was meat only and benefited from my surplus ! For sweet, my creme brule arrived in what I can only call a pasta bowl – it is my favourite dessert but a ramekin size portion is always enough. On the plus side, the tap water we requested was constantly replenished, the waiters were generally attentive and the view onto the river is excellent. However, there are a lot…
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Permanent link to this review 26 January 2010 Overall: 5 Food and Drink: 5 Service: 7 Atmosphere: 5 Value for Money: 4
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Lady Lunchalot ( 30s, Female, United Kingdom ) Had a lovely evening here celebrating a friend's new job. The food couldn't be faulted – especially my sea bass main course – but what made the meal really special was the wine waiter who picked up that we were both wine lovers and made some really interesting recommendations, including a dry Hungarian Furmint which went brilliantly with the food. We'll be back!
Permanent link to this review 6 November 2009 Overall: 9 Food and Drink: 10 Service: 10 Atmosphere: 8 Value for Money: 8
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I visited this restaurant for Sunday lunch with two small children and a group of friends, attracted by what I thought was a reputation for good food, a reasonably priced set lunch on a Sunday, a suitable place to take (well behaved) children and a nice setting by the river. Well, the setting was pleasant, the waiting staff were polite, they provided high chairs and colouring pencils for the children. However, the food was very average and our bill appeared quite inflated by unnecessary additional costs. For instance, we asked for tap water, perhaps a jug of it for the table, and we were brought a bottle of mineral water. We repeated the same request on two or three occasions and each time a bottle was put on the table. We did not want to make a fuss and I know some restaurants which provide table water in bottles, so I did not necessarily expect to receive the hefty charge for bottles of mineral water which appeared on our bill at the end. I selected langoustines as a main course, which carried a supplemental charge. I believed I would receive a main course size portion of langoustines and I believed the menu described this…
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Permanent link to this review 13 August 2009 Overall: 5 Food and Drink: 5 Service: 4 Atmosphere: 5 Value for Money: 4
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Chose the Lobster and it was raw/uncooked and was offered to pay half the cost which you could argue would be reasonable if only half was raw.
the waitors were extremely arrogant and conceited. Had cheese and asked for a selection with no goats cheese and it came with all goats cheese.
had been lots of times before but not again its original reputation seems to have outgrown it,extremely dissappointing.
Permanent link to this review 12 August 2009 Overall: 3 Food and Drink: 3 Service: 3 Atmosphere: 5 Value for Money: 3
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I was a guest so I could not complain but the food was inexcusably poor. We were a party of 4, our main courses had been left under the lights and looked tired. The portions were tiny. My sea food linguine was miserable. I can and do often rustle up something far better for myself, using a bag of M and S froxen mixed sea food. One of our party had a horrid looking veal chop, smothered with violent orange cheese, that looked like the topping for a bag of Dorritos. Shameful really and only relieved by the setting and the fact that it was the first nice evening this summer.
Permanent link to this review 24 June 2009 Overall: 3 Food and Drink: 3 Service: 6 Atmosphere: 7 Value for Money: 3
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Caroline J. ( 50s, Female, United Kingdom ) Whilst I cannot fault the food and drink my recent experience means I rate the customer service as awful. I recently visited the brasserie for a celebration which resulted with 2 of the party of 4 covered in champagne cocktails and broken glasses on the floor, the fault of the waiting staff. On the night itself the response was lacklustre and slightly confrontational and I am still trying to get my drycleaning costs reimbursed nearly a week after the event, we are only talking about £32.00 here. My first email suggested they review the way the drinks trays are handled and I made it quite clear that we hoped the waitress was still employed and that we only wanted our costs reimbursed. I have not received a response to either my calls or emails which is not something you would expect from a restaurant of this calibre. To be honest I have experienced better customer service in Pizza Express!
Permanent link to this review April 2009 Overall: 2 Food and Drink: 6 Service: 1 Atmosphere: 6 Value for Money: 6
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This review is for the brasserie, not the restaurant. It's a lovely place in a great location. However, the brasserie menu is not French food, it's English food, with smaller portions, but with the meals named rather pretentiously in French. The waiter took our wine order, then forgot to bring us our wine, even though the place was nearly empty. My friend had the steak pie, was was OK, but not as good as say, Wright Brothers, down the road in Borough. The potatoes that came with it appeared to be crisps.
I knew I'd ordered plaice and some kind of potato but I was surprised to hear the waitress announce it as “fish and chips”. If that's what it is, why isn't it called that on the menu?
The plaice was nice, the chips, all five of them (!) were underwhelming. The service was poor and I could see no reason why I was paying so much for such ordinary fare and shoddy service. I shan't be going again.
Permanent link to this review January 2009 Overall: 4 Food and Drink: 5 Service: 3 Atmosphere: 5 Value for Money: 1
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Mick C. ( 40s, Male, London ) Another reason to avoid French restaurants outside of France! It just seems impossible to find a decent French restaurant outside of France. ok, the nice fella who seemed to be the head waiter was good but the others were rubbish! We asked for a sweet rose' wine but sweet it definatly wasnt, but the wine waiter almost flatly told us it must be down to individual taste and he was right and we were wrong. so we went with Pol Roger champagne at about £60 and it was a nice surprise to taste something at least as nice as our Fav Tattinger, and we wernt gonna pay £100 a bottle for that!
The menu wasnt very varied at all and if you wernt a fan of fish (not much choice either) you were out of luck basically. still, the meal was cooked well and tasted ok but were still left with a bad taste when we asked for the desert menu twice and still didnt get one, asked for brandies twice and still didnt get one!
Nice view of the river & tower bridge but lack of atmosphere and poor service let this place down
Permanent link to this review November 2008 Overall: 4 Food and Drink: 4 Service: 3 Atmosphere: 4 Value for Money: 4
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