Babble City

Pa A. ( 30s, Female, United Kingdom )

I visited this venue with a group of 8 friends for a small celebration so we booked seating in the VIP area as part of a deal they were offering. Rarely have I felt less like a VIP and more like someone being mugged by a particularly amoral hoodie.
As part of the booking we had agreed to pre-pay for 4 bottles of champagne, a bottle of vodka with mixers & a round of shots as well as some food and they gave us a fixed price for this order. Although I arrived initially with one friend as the rest of the group were joining later the staff immediately started repeatedly bothering us to insist they bring over 2 bottles of champagne as for some reason they couldn't keep them on ice and bring them when required. They repeated this annoying behaviour right up until when my other friends arrived at which point our ‘dedicated server’ was suddenly nowhere to be found and remained impossible to get hold of for the rest of the evening. The atmosphere in general was ok apart from when the music would randomly stop for 20 minutes giving all the patrons time to look slightly bored, confused & uncomfortable. At the end of the evening we had only been served three quarters of the drinks we had prepaid for as the shots and some of the champage failed repeatedly to arrive and yet they still brought us a bill for £600 which included all the drinks that were included in the prepay and others we never had. The waitress was unhelpful so I asked for the manager which was a mistake because he was the rudest most condescending and unpleasant toad of a man I've ever had the misfortune to meet. He insisted I had to prove we hadn't had the drinks they had ‘mistakenly’ added and I had to track down the waitress to get her to admit they had made the error. Although I was the designated sober & responsible person I was treated like an outrageous drunk they felt they could fleece because I wouldn't bother to argue about it. That was their mistake. Mine would be letting anyone I know go there again.