The Crown

Dan W. ( 30s, Male, United Kingdom )

While visually a charming Victorian pub, with good food, the service leaves a lot to be desired…. I’ve been a regular there for over 10 years and sadly, it’s now pretending to be something it’s not and is at the stage where if something is not right or you need to make a complaint, you are in the wrong. Instead taking feedback from a regular, (formerly) loyal customer, they will try to argue their way out of it. To prove a point. Even over a slice of bread. No apology, no grace, and one regular customer less. This has happened a few times recently. Perhaps Mary Portas will turn to pubs and come sort them out? Instead of sorting the problem and smoothing things over, you will end up leaving with an even worse experience. Ultimately, it is part of a chain and the mentality born of corporate training reigns. “If you don’t like it, don’t come back”. It’s a waste of what used to be a great gastro pub but there a lot of other options nearby so unless you’re the type never to complain, don’t waste your time with The Crown. I won’t. I’m so done, Fullers need a new word for done.