Kitchen Italia

Emma W. ( 20s, Female, United Kingdom )

I've never written a bad review on a restaurant and never normally even complain in a restaurant! But I just have to stress how AWFUL this place is. Genuinely the WORST meal I have ever had! Shockingly bad service and the food was even worse!!

Went on a Saturday night, was just 2 of us and we got sat on a table of 8. After that we were ignored for about 30 minutes before we managed to get someone to take a drinks order (asked a few waitresses who said they would come back and never did…) Took 20 minutes after that to get a food order taken!

We ordered starters (garlic focaccia with cheese, breaded mozzarella) and mains (goats cheese ravioli, lasagne) as we had a 241 tastecard. Garlic focaccia turned up 2 minutes later (no cheese) so we sent that back, they just returned the same bread, now cold, with a bit of cheese sprinkled on top! Mozzarella turned up 10 minutes later, ok but fairly un-inspiring, sauce to accompany tasted of nothing.

To my surprise my main, goats cheese ravioli, turned up about 2 minutes after the last starter when we were still eating. This is where it got really bad, the goats cheese ravioli was the most awful thing I have ever tasted. It was beyond in-edible. It honestly tasted like vomit and I am not exaggerating. It had cold/almost frozen roasted veg on top. It was truly awful. My boyfriend will eat anything and he took one mouthful and pushed the rest away it was SO bad.

The second main meal turned up 15 minutes after mine. We thought you cant possibly do lasagne badly! How wrong we were! It was a huge dish with a tiny portion of dried up lasagne in the middle! We were both starving though so gave it a shot. The top was rock solid and the middle tasted bizarre. There was barely any meat in it, just a strange tasting paste, and the rest was just sheets of pasta. We managed half because we were so hungry! It was edible but way below average for a fairly standard pasta dish! Not 1 person asked us if our meal was ok, even though 1 plate was clearly sat on the edge of the table untouched and we didnt eat all the lasagne.

When the waitress eventually cleared the plates we had to tell her how bad it was. She was not very apologetic but said she would tell the chef. We were asked if we wanted desserts, definitely not, so they bought over the bill automatically! The waitress started saying as a gesture of good will they had taken off the goats cheese pasta. Hardly a gesture of good will given that it was in-edible and we had 241 with the tastecard so 1 of the meals would of been taken off anyway! We mentioned this and said something else should be taken off, either the lasagne or drinks. But they said that couldnt be done as we had eaten some of the lasagne!

We couldnt be bothered to argue so we paid and left. It was just awful. From start to finish the worst meal I’ve ever had. NEVER EVER GO TO KITCHEN ITALIA!!