Palm Restaurant

The prices are very high, the food is mediocre and the service is non-existent.
For £17 you receive a lobster salad with virtually no lobster, cheap tinned asparagus (asparagus was in season when we went!) and cheap black olives (black olives with lobster!). The creamed spinach with “Reggiano Parmigiano” was cloyingly heavy and the steak was tough and lacking in flavour. The tomato and onion salad was good except for the sprinkling of cheap, acidic blue cheese. The “chimichurri” was quite tasty, however we use this word in quotation marks because it was not actually chimichurri, it was a thick red concoction made primarily with tomato paste.
The waiter ignored us throughout dinner and we kept having to chase other waiters to get service.

The prawns Bruno were very good with a tasty, original sauce (even if the size of the portion – three prawns – not really generous). On the contrary, the fried calamari were excellent and the portion was American style. The rib-eye (American meat) was superb while the sirloin steak slightly less attractive. The lobster enormous and very very good. A good wine list but too expensive as there are almost no options below £ 50. Excellent service by a New Zealander lady waitress, kind and attentive. Overall a must if you want a taste of traditional American food at a very high level, but be ready to face a bill beyond your worst expectation.

The food at The Palm is just fantastic! Other reviewers who have mentioned the lack of atmosphere and poor decor are not wrong, but the food really makes up for this. The lobster is outstanding, perfectly cooked and comes with a beautiful garlic butter sauce for dipping. This goes down a treat with a few glasses of champagne. I have also tried the perfectly tender mouth watering steak here as well as the juicy lamb cutlets, all go very well with the delicious creamed spinach.

Come here hungry as the portions are very generous! Don't be put off by the decor, this place is about the food and having a great time. The staff are always polite, very helpful and attentive.

I'm sorry … I think this place is just great ! I will agree 2 things … it is VERY expensive… and yes.. Europeans just don't eat plates that big ! .. But regardless I enjoy my visits there … I love the staff there … the long dark wooden American bar is just made for ME !…the welcome and general service has always been excellent… I… It just works for me ! I tend to sit in the main restaurant rather than the booths. I've yet to have a bad bit of meat there ( and at for £40 + I'm grateful ) … last visit my partner tucked into the lobster ,…superb …and again was of a decent size ! .. We love the side dishes such as the asparagus tips fried in butter…the squid .. and the fries…hmmmmm !…Let's not harp on about a healthy balanced meal that's good value for money and where the number 28 stops right outside.. That is not what this place is about.. It's about indulgence ,,,nice wine ( again restricted to wallet size as the older vintages can be brutal ) …great service… good decent steak,,, No good complaining about the price afterwards… you know how much it's going to be before you go .. so go with an open mind and empty stomach …enjoy …just make sure you have a few after dinner drinks to dampen the shock of the bill when it lands !

Excellent steak – that is the good bit!

Service friendly but too ‘gushing’ – bottle of wine dropped at a nearby table

Decor dull and uninteresting – I didnt go for the cartoons on the walls of various people who have been there. Lacking any buzz in terms of atmosphere.

Prices absolutely astonishing! Money better spent elsewhere in my humble opinion!

V good service… But the food is way overpriced!

Same applies to the wine list. At more than three times the cost for a bottle, compared to buying that bottle at a reasonable wine store, it's just too much… And the list is too young, unless you want to spend hundreds of pounds for something that has a little bottle age.

Not going again!

FA London

This place is just plain awful. I have eaten at the Palm in NYC many times but not for many years but from memory this is an extremely poor version of it-.The prices are off the richter scale. Firstly the portions are far too large for the European palate and are not appreciated as they are in the States. The steak is ok but nothing exceptional- I really believe that Gaucho is better, the crab cakes are passable flakes of crab in a creamy sauce-I can do better at home, the blackened tuna is dreadful, overcooked ,overseasoned by spices out of a jar – tastes like something BA would serve in cattle class. The carrot cake was cold and greasy. Awful awful awful. This place deserves to fail it is just plain awful.

July 29th
I returned last night for another dinner with American friends. Their suggestion. My British husband called me 3 times during the day begging to change the restaurant. He hates the food and ambiance that much. He does love steak just not here. I wish I could say it has improved , it hasn't. Fries still greasy, fish tastes old (I had the tuna starter which looked like it had been in the frig for days-£13 by the way) . Crab cakes ok. Portions stiil too big. The only change to note is that the service that used to be so smiley and friendly seems to have become downtrodden as if they know how bad the food is and are embarrassed to serve it. Nevertheless place was very very busy. Full of Euro trash ,less so of Americans . Why is it so busy? I will not go back . Rather not see friends then eat here.

I was a frequent visitor of the Palm in the states and was delighted when they opened in London. This superb top of the line American steakhouse is blessed not only with great steaks and lobsters but a staff that matches its quality of food. I returned yesterday for the second time since they opened and from the moment I walked in with my wife it was like I was coming home. Unlike many British restaurants “table-turnover” is not a consideration to the staff at the Palm. It is come in, enjoy and stay as long as you like. We arrived at 2pm and left at 8pm and the time flew by. Our servers Yolanda and Khalid were superb in their knowledge of the menu and daily specials and were politely sociable and attentive. The manager Gary stopped by to make sure everything was to our satisfaction and when told it was our anniversary, we were made to feel even more special if that was possible. The owner of this privately -owned restaurant group happened to be visiting from the states and also stopped by to make sure everything was to our satisfaction. We left feeling not only completely satisfied with our meal and service but like we were leaving close friends who cared that our experience was the best it could be. I booked a reservation for a return visit and we are looking forward to “coming home” once again.

I know The Palm from my childhood. As a matter of fact, we ate there so much, a charicature of my Father sat on the wall for many years. So one could imagine my thrill when, after many years searching, The Palm opened here. I have been 3 times in its first 10 ten days of opening. From the moment you walk in until the last bit of lobster, it is a PALM experience. For me, there is nothing better – a taste of home.

The Palm offers broiled lobster, which is my preference (my sister likes boiled, also on offer) from Canada and great american Steak. I miss the Italian/American dishes , but understand that might come in the future. Also, I would be keen to have some clams.

The Palm is everything it should be, great service, great food.its THE PALM. Its pricey, but the lobster has travelled a lot farther than me for dinner!