Del'Aziz Shepherd's Bush

I have been to this restaurant during weekends with my family when we go shopping to Westfield. I have had brunch there as well as lunch in the afternoon. It is good value for the food and service. We have always had a good time sitting out near the pond. The cakes are good if you just want to have a quick rest and eat something light with tea or coffee.

Del Aziz is one of the gazillion choices of places to go at Westfield. It was very busy surprisingly for a Tuesday. Service was absolutely atrocious. Many people still waiting for meals – our starters took 40mins – mainly because the waiter had forgotten our order but several tables were complaining too. When the meals finally came, they were fine – actually reasonably tasing. The falafels tasted fresh and the lamb skewers were ok (bit overdone). We didnt order any mains but they looked standard middle eastern type fare. Nothing to write home about.

Id reconsider coming back because of the service – twice i asked about what type of cake i was looking at on display (whilst standing there) but waitress shrilly said ‘wait a minute!!!’ – and never came back. Terrible. They really need to recruit more staff as these couldnt cope. One waiter for about 10 tables!? Once a place gets a bad rep, it sticks – especially given the many other choices at Westfield (Comptoir Libonais for one). Id recommend this for mezze only – for a group wanting a chat and nibbles but keep chasing the service in case you are forgotten about!