Rock & Rose

Bright and adventurous decor matched by the menu boded well for a great first experience of Rock & Rose.

Unfortunately two of the four cheese burgers had to be sent back for some more time on the grill. Staff were too busy talking between themselves to notice customers hands.

To add the final insult to injury the bill was £104 for four cheeseburgers, five soft drinks and one glass of wine!

I have been visiting this restaurant on a fairly frequent basis (every couple of months) as I live just a corner away from the restaurant. (normally the booking was under my partner's name not under mine therefore I might have “appeared” on the booking system as a new customer).

I have booked a table for 3 over the phone last week, for Sat night (18:30). When we got there it turned out that the booking was made for 8 person. Obviously I have NOT booked a table for 8 but for 3, and it's quite hard to believe that “three” can be misheard as “eight”.

The staff had maintained their claim that I have made the booking for the wrong number, and continued pulling faces. (Customer is always right isn't?)

Eventually we got seated, and were asked to leave the table by 20:30. We have agreed to this and took the table. Around 19:50 we were just browsing through the dessert menu when we were approached by the waitress and asked to leave the table at 20:00. We refused, as the other waitress who seated us clearly said 20:30.

The manager then approached us with the same request, strongly (and without any apology) demanded us to leave by 20:00 – probably at this point I should have offered to leave without paying, and avoid further embarrassment in front of my guests as the dinner started to turn into a rather bitter experience. We refused again to leave, and stayed until 20:30 – hence “allowed” to finish our meals.

Needless to say I have plenty of other restaurant options in the Kew/Richmond neighbourhood to spend my hard earned cash, and will not be frequenting this restaurant in the future.

Dined here for a friends birthday. not great food, service was average/good and overpriced. The service from the senior staff was at best aloof if not rude and arrogant.
I am not quick to come to negative feedback but this place seems way outclassed by local competition. If you want to “funky” place to be seen then great, but if it is a good dining experience with good food and service, suggest to keep to the many better places around.

I organised a company Christmas party here last December.
The staff were great and very accommodating (even though we were a little worse for wear, very loud and overran our booking by an hour!)
Our every wish was catered for and the food and wines were fabulous.