Heddon Street Kitchen

Lisa H

The service was not really satisfying. The waiters were nice when spoken to, but it was hard to get their attention. They seemed very stressed. When asked for gf option they pointed me to a salad. They brought out a rib eye instead of a sirloin and snapped the plate away w/o explaining. I also received an attitude when not paying more tip than the added charge of 15%. The restaurant was very loud (music) very dark and everything seemed hectic. Not what I expected. The kids menu was alright. The mac'n cheese very flat tasting. My kids ate my fries instead. It seems like a nice place. Maybe organise the waiters a big so it doesn't feel like a bees nest. We would not go again or recommend it.

Benjamin C

 Nice atmosphere and warm/professional service.  Food cooking quality is great.  

Mireille T

Jeanette E

Overall very basic.  I really was expecting more. The breakfast was standard - the beans were literally from a tin; the hash browns were from McCains. Its a lovely location and the decor is quite warm and friendly. The staff were okay too. Good but not stand out.  I wouldnt rush back.

Evi M

Very plesant and helpful waiter. 

We ate with our two children, they enjoyed the meal and especially the ice cream bar! 

Sandra A

This restaruant has been the worst experience that I have ever had in the 15 years that I have lived in London. Not only was I racially profiled and made to feel uncomfortable, but I was treated like I could not afford this place due to having two kids with me (one which is my child and one which is my daughter's friend), both which do not look racially like me.  The rudest thing that happened to me was that the main waitress spoke to me as if I could not speak English and then assumed I was Italian. She also assumed that I could not afford to pay for the two children that I had with me when I asked for the lunch set menu. She kept saying: "Kids no free with lunch set menu." Like seriously, she spoke to me as if I can't speak english or have a learning disability! Your waitress was so ignorant and patronising by judging me before understanding that I am an educated, Mexican-American parent who actually can more than afford to live in London. Yes, I can afford this restaurant and English is my native language along with Spanish. This all went down hill as our meal continued when she also brough out still water, when I had specifically stated we just wanted tap water.  Soon after, we had another 2 other members of staff deliver the food and then I had that same woman who profiled me come and ask how our meal was just after I had paid the bill (which I had to request from another member of staff). Like seriously, your team needs to be replaced or upskilled! I cannot believe I have to write this in 2024, but the reality of the matter is that there are thousands of amazing places to eat in London that have better service, better food and who treat peopel with respect regardless of their ethnic background.

tom C

Awful quality food. Very disappointing 

Aneesh P

Staffs at the reception were very welcoming. Everything else were very below average. Food was very bland and Sunday beef roast was too tough. We were so disappointed and asked the staff to remove service charge for the first time. Also the waitress almost hit one of the guests face with the plate and did not apologise. 

Patrick N

Sally H

The food was lovely, but unfortunately the service wasn't great. Our drinks sat on the bar before being sent out for a while, we had to ask for more drinks instead of being asked, we had to ask for cutlery after food had arrived, ask for sauces which eventually arrived after the food had been eaten so for the price you were paying and for the experience this really did let our visit down I am sad to say.