Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,108 reviews

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Mercure Gloucester Bowden Hall Hotel - Image 1
Mercure Gloucester Bowden Hall Hotel - Image 2
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Bondend Lane, Upton St Leonards, GL4 8ED GLOUCESTER, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Our accommodation(s)

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
United Kingdom

GPS:51.834147, -2.188742

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,108 reviews

TripAdvisor Rating  4.0/5  1,562 reviews

Certificate of excellence 2024

Friendly staff - no tea and coffee facilities

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The staff at the Mercure were lovely. However, I was disappointed there were no tea and coffee facilities in my room. I struggled with being on the top floor as my mobility is not great but when I booked it, I didn't see the option to state this. I visited the hotel the week before, however, I paid £16 more the week after. Also the WIFI signal wasn't great and I had to hotspot from my work phone.

Dear Sara R., Thank you for taking the time to tell us about your experience at the Mercure Gloucester Bowden Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Firstly, we would like to apologize for the standard of our room. All our rooms have tea and coffee facilities in them, We do apologize if this was not the case during your stay, We will have this looked into. Our rates for the hotel change on a day to day bases. This is something that is out of our control. Rates reflect on events that could be happening around the area. We do apologize that when booking the room it did not give you the option to request a lower room. This we will look into to ensure that future guests do not have this issue. Thank you for informing us with regards to the slow WIFI, this will also be looked at by our suppliers. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chelsea Pearce Customer Service Executive

Well located, excellent staff, good room, good food

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Well located, excellent staff, who were very helpful at all times. Good room, upgraded without asking, good food.

Dear Denise C., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. We are pleased to read that you enjoyed your most recent stay here with us at the hotel. We are pleased that you found the room to be good and even go to enjoy the luxuries of a free upgrade. It is always lovely to hear when the staff have gone that extra mile to help make guests stays more comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce Customer service Executive

Good stay.

Customer review rating 4.5/5

Anon Families - Confirmed reviews ALL

Rooms a bit gloomy but excellent staff and good food.

Dear Peter S., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. We would like to apologize that you found your room to be a bit gloomy. We are currently in the process of refurbishment plans taking place around the hotel for the near future. We are pleased that you found the staff to be excellent and enjoyed your meals here with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce Customer Service Executive

Great Hotel

Customer review rating 5.0/5

Liz Friends - Confirmed reviews ALL

A lovely hotel in a beautiful setting. Comfortable rooms, great restaurant and seating/lounge areas. All staff extremely helpful and friendly, felt very welcome.

Dear Michael T., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. We are so pleased to read that you enjoyed your most recent stay here with us. It is always lovely to read that the staff have been extremely helpful and friendly throughout your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce Customer Service Executive

Well located.

Customer review rating 3.0/5

Alan W. Couples - Confirmed reviews ALL

Dining experience and staff all excellent. Room disappointing and tired

Dear Alan W., Thank you for taking the time to tell us about your experience at the Mercure Gloucester Bowden Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Firstly, We would like to apologize with regards to the room this is not our normal standard and this is being looked into. We are currently going through refurbishment plans for the bedrooms to take place in the near future. We are pleased that you enjoyed dining experience and found the staff all to be excellent We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chelsea Pearce Customer Service Executive

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Other web-users rate our hotel

  • 368 reviews 9.3/10 Location
  • 877 reviews 6.8/10 Room
  • 986 reviews 8.9/10 Service
  • 43 reviews 3.8/10 WiFi
  • 434 reviews 5.6/10 Amenities
  • 343 reviews 8.2/10 Breakfast
  • 301 reviews 5.5/10 Cleanliness
  • 6 reviews 0.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.