SquareMeal Gift Vouchers FAQ

Restaurant gift vouchersWe hope you'll find answers to all your questions below. If you don't, please email ecommerce@squaremeal.co.uk

You can buy a voucher for a specific restaurant on this list, or you can buy a SquareMeal Voucher which allows the recipient to choose which of these restaurants to dine at.

Can I use my gift voucher at any restaurant?

If you have a SquareMeal gift voucher, you can use it at any participating restaurant. We strongly advise that you make a booking in advance (either by telephone or on squaremeal.co.uk) and mention that you will be paying with a SquareMeal Gift Voucher

If your voucher is for a named restaurant, you can only redeem it at the specified restaurant

How do I purchase a SquareMeal Gift Voucher?

Vouchers may be purchased via www.squaremeal.co.uk/giftvoucher only. We accept all types of UK debit and credit cards, and you may also pay via PayPal

When purchasing your gift voucher, you will be asked for the email address of the recipient. You can then choose whether to email their voucher immediately or on a nominated day

What if I want to give someone a physical voucher?

In this instance, when ordering the voucher, simply use your own email address as the recipient. When the voucher is emailed to you, print it out and give it to the recipient whenever you choose

Are there any additional fees or charges for sending vouchers?

There are no additional costs, you will only pay for the monetary value amount of the voucher you choose to purchase

What happens if the restaurant my voucher is for closes?

If the restaurant for which your voucher is valid closes within 12 months of the voucher date, your voucher can be exchanged for another restaurant or for an open SquareMeal Gift voucher

I have sent the gift voucher to the wrong email address, what should I do?

Please email SquareMeal - ecommerce@squaremeal.co.uk

What should I do if my gift voucher is lost or stolen?

If lost or stolen please email SquareMeal immediately: we will invalidate the original voucher so that it can’t be used. Our office hours are Mon-Fri, 9am-5:30pm

Is there an expiry date on SquareMeal gift vouchers?

All vouchers will expire 12 months from the purchasing date

When will the gift voucher be delivered to the recipient?

It can be delivered immediately on purchase or you can choose the date on which you wish it to be sent

Do I need to book the restaurant in order to use the gift voucher?

We would strongly advise that you always book to avoid disappointment. The voucher does not entitle you to a table within the restaurant

Can I use part of the gift voucher value?

You must use the full voucher amount. The restaurant cannot give change in cash or vouchers

Can I get change in vouchers if I do not spend the full amount?

No, you must spend the full amount of the voucher

Can I use more than one voucher at a time?

Yes, you can use as many monetary value vouchers as you like