REVIEW: RESTAURANT: SIAM RESTAURANT - Charlotte Street
For the service on 06Aug2019 at 1300H I give you zero star.
A very close friend of mine looked rather overwhelmed that morning so I decided to take him for a walk on a glorious sunny day. We ended up wandering the streets of Goodge Street that we decided to have lunch over at Siam Restaurant in Charlotte street. We have eaten here a number of times and the food has always been very good and so we chose to go to this restaurant. We were greeted by a female staff who showed us to our seat which was by the glass window. As we sat down my friend started to become quite emotional, I noticed him being very upset, and I could not help my eyes to well up too. By this time, tables around us were filling up other customers. My friend requested to change seats and so I found a discreet place where there were empty spaces in a quiet corner of the restaurant. I stood and approached the same staff who led us to our seats earlier and was told she cannot move us because there were only two of us the table I was requesting to be moved to is a five chaired table. And so we stayed where we were and throughout choosing what to eat till the food was served, my friend was discreetly in tears. It broke my heart to see my friend upset like that and whatever the reason were, I sat there and be with my friend.
We finished eating and I asked for the bill. It amounted to £33.00 (inclusive of a 10% "OPTIONAL SERVICE CHARGE"). I requested for the service charge to be removed and the female staff said she needed to consult the manager. She came back with a bill amounting to £31.00. The staff asked why and I mentioned that it was because our request of being transferred to more discreet corner of the restaurant was not accommodated. She replied "but this is business", which I completely acknowledged although I was disappointed by that reasoning. But I don't like the conflict and just got up and decided to aim for the door out.
Halfway, we were stopped by the manager and asked if there was a problem with the service. As I started explain the manager cut me off and was told "Next time get a take away". I had to ask what he meant and the manager repeated saying, "Next time get a take away".
Was it the way I looked or what I was wearing that day that you think you should pass me that comment. Did you imply Mr Manager for us to never to consider to go to Siam Restaurant, instead "get a take away" when we next feel like we wanted to eat out. I acknowledge that you may refuse to accommodate my request despite genuine reasons and I was willing to let it go. But I find your response as unnecessary, disrespectful of my rights, and unkind.
The managers response was the least I expected for a facility where customer service should be utmost importance. I did not feel the compassion in the service. I do not wish anyone else to experience this kind of treatment only because one did not feel they should pay for an "optional service charge", therefore I request that this be investigated. Should anyone has contact details I can use to forward an official complain, kindly send me a private message so I can escalate this issue further.