Absolutely will not be going again!
Bought a Groupon deal. £36 for a 3 course meal for two with a Cocktail. Bargin!
Apart from the fact that there was, no customer service. Smiling, but completely inattentive. Had to physically wave and shout to get anyone's attention, along with the two tables beside me. Forgetful to say the least, and the whole place had the ambiance of a hospital waiting room.
The steak on a stone was fine, although there was no option for a side dish of veg, even though in the photos online and the ones on the tables, there seemed to be an option of green veg and alternative potatoes. Not a vegetable to be seen. Bar the potatoes for chips of course… Chips and Salad only!
Then came the desert. Horrid, just horrid!
I ordered the Strawberry Cheesecake, should have known better after seeing the two plates of desert going back through the hatch beside me to the kitchen to be cleared. One including a pile of Pink Sludge! But who could have known that would be the Cheesecake? It had the consistency of lumpy moose, and was bright Pink throughout.
When I finally got the attention of one of our waitresses, she sent over her manager, who promptly told me that I was welcome to order something else, but would absolutely be paying for both! I explained that this was not only my opinion, as I had seen two deserts go back to the kitchen already, but she told me that they had not complained about them, so obviously did not mind them, even though, they had been unable to eat them!
I said that I found this to be a very interesting form of customer service, and she simply said that that was how it worked here…
So I smiled, and asked for my bill… Only saving grace being, that she had the sense not to add the 12.5% gratuity.
Should have knows better, given the fact that it was on Groupon. But was really looking forward to the idea of cooking my own steak. Good job I was… (Cooking my own)