We have eaten here many times over the past few years and always had an enjoyable experience. However, recently I arranged a dinner for 10 people on a Tuesday night (well in advance, inc, pre-ordering and paying for most of the food) for my nieces graduation celebration dinner. I was unable to give an exact time of arrival as graduation ceremonies go on for a number of hours, but said that we would most likely be arriving at around 7pm, as it was half of us arrived at 6.15pm, and I asked if the table was free, could we sit there and have a drink whilst waiting for the rest of our group. I was told that the table was free but as we had arrived early, they would want the table back at 8.15pm, I laughed, thinking they were joking and said that for a table of 10, most restaurants would not put a 2 hour "window" on the meal and also, the rest of the group would not be arriving for another hour or so. The lady I spoke to did not really comment, so I waited for around 30 minutes and then spoke to a gentleman who said he was the manager - he went off to talk to someone and then came back and said he had "managed to arrange for us to have the table as long as we needed it". The one lady who served us the majority of the time, was very busy, but efficient and friendly, but the lady on the front desk who I originally spoke to continually walked to the back of the restaurant and stared at our table as if trying to get us to leave.
The restaurant was very busy (it usually is), but they have lost us as regular customers, which is a shame as we have always enjoyed it here.
When it came time to pay for the alcohol and extra food that we ordered (£300+) I handed over a £100 square meal voucher), which they looked at with complete disgust (I had mentioned in advance that I would be using it as part payment), not sure what that was about either but they appear not to be on the square meal points list any more). Rarely have I felt so unwelcome in a restaurant - maybe something is going on with the management, I have no idea, maybe they are too popular for their own good, maybe I shall take my hard earned money elsewhere in future.