We had lunch here albeit it turned in to mid afternoon before we got food! Expectation was to be in and out within an hour but had to asked for menus, asked to order food twice.
The service was so slow that after an hour of waiting for our food, we asked where it was, only to be told 5 mins later what my husband had ordered the chef was not prepared to serve. Waited a further 15 mins for some of our food to arrive
Initially asked if they had a kids menu, told no but they would do a smaller position. Assumed this was for a reduced price but NO, less food same money!
Ordered a hot chocolate for my daughter, asked if we wanted a kids one. Assumption was that it was smaller, it arrived in a smaller cup but when the bill came was more expensive than the adults. Apparently because they use organic chocolate. There was no explanation at the time of ordering and the waitress had to ask a colleague why it is more expensive.
On the bill was a compulsory 12.5% service. So had to reward poor service!
Final straw was because they took so long with our food we managed to a parking ticket. So for over £120 we got mediocre food and appalling service we could have had a lovely lunch anywhere else and had money in our pocket.