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The O2, Peninsula Square
From: 05 November 2018
To: 04 January 2019
From: 17 April 2018
To: 31 December 2018
Look for the "£" icon when booking (offers only available on certain days/times)
The O2, Peninsula Square
North Greenwich Tube Station 246m
East India DLR Station 964m
London Arena 1km
U.C.I. Greenwich Peninsula 1km
Food & Drink:
Rate & Review
Food + drink: 0
I am so dissapointed with the experience that I had today.
Firstly, I just want to say that if you decide to go there, be prepare to throw your money to the bin.
Let's start with the food which in my oppinion is the most important thing in this case. I ordered the PICANHA burger. This type of meat is one of the best in Brazil and it is presented like a beef steak, not mince meat. I payed more then £10 in a rubbish food. I was the only customer at the lunch time and my burger took 31 minutes to be ready. The chefe told the waitress that he was not happy with the first one that he prepared for me, so he made another one but I think he did not realised that the kitchen is open and I could see him preparing the food and he made only one time.
In terms of drink I ordered the CAIPIRINHA. It is really famous in Brazil. The drink comes in a small glass with full of ice. I payed £6.45 to drink ice.
The only good point was the waitress that was serving me. She was so professonal with a big smiling in her face.
Don't waste your time going there.
Truly a great disappointment. Looking to try something different we glanced over the menu displayed outside; a little limited but still a few dishes that seemed fun.
Once inside seating was cramped and the service abysmal. We were seated for 15 minutes and still no waiter. After trying to summon some service from one of the numerous brightly clothed staff I was informed that he did not wait tables and I would have to find a waiter. There was no further assistance from him.
Eventually finding an elusive waiter we ordered drinks and a meal. The drinks were not quick in arriving but their arrival seemed positively electric when compared to the meal that never arrived. Nearly an hour later and no meal. When we asked where it was we were eventually served the side dishes without the meat. This is the first time I have had the misfortune to order hot side dishes and receive them cold. Ten minutes later and the meat still had not arrived.
We flagged this to a waiter. Then 2 minutes later a staff member appeared and asked "are you the couple waiting for your bill" and presented the bill. I explained there had been a mistake and that we were still waiting for a meal. There was a apology but no further assistance just a quick get away. Then finally at that point although the sides arrived finally hot there was still no meat in sight.
A shockingly awful service with no offer of reparation or offer to put right in even a minor manner.
I really don't know where to start with my review of this restaurant.
What looked to have an exciting menu turned out to be an over-priced (portion size) restaurant which offered very little insight into true Brazilian food. In truth what was delivered was considered insulting from myself and those i was with.
We were seated in a nice area and the decor was great. Our drinks were brought relatively quickly and the service seemed to be of a good standard. The Caipirinhas were made perfectly and they had a variety of beers, wines and cocktails to choose from. Including Guarana on the soft drinks menu which is great for those who are keen to try something different.
Although the menu was lacking, what was on there did look appetising. For starter i had the Coxinha. This is where the disappointment started. They lacked any distinct taste of how they are supposed to taste. At this point i realised this restaurant was not authentic. If you can't get such a simple dish right. Then it was only going to get worse. The cheesy dough balls i also had were nice and went well with the garlic butter.
For the mains we had the 8oz hanger steak, the pincanha burger with a side of cassava chips, black beans and biro biro rice. The rice and cassava chips were extremely average. The Pincanha burger was nice and the cabana sauce complimented it nicely as it did with the chips. However the steak was burnt through even though i asked for medium. It felt like the taste had been cooked out of it and just missed the right seasoning (I'm not chef, but it was pretty obvious). The black beans were horrendous, they tasted nothing like they should. Maybe the chef was having a bad day. Quite simply at this point i was close to leaving. I felt insulted to be ripped off with the prices from a restaurant that must be deluded to think that it was authentic.
To add insult to injury, when the waitress (who was Brazilian) asked how our meal was and i very honestly told her its not really the way it should be made or what we expected. She sighed and then nodded her head in agreement (also slight embarrassment that the food was more of a cheap replica (with expensive prices). She seemed so used to the way people felt that she just took the plates and walked off.
At this point i asked for the bill and decided to skip desert as in truth i would have probably been served a scone and they would have called it Brazilian.
This is the first time i have actually gone out to write a review on somewhere, due to the fact i do not believe the owners or manager truly believe this is good Brazilian food. Its clever to rip off customers who walk into the o2 for something to eat before an event, knowing that whether they like the food or not, they will never see that customer again.
There are two other brazilian restuarants in the o2, i would truly suggest trying those.
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