My husband who is a long serving fire-fighter at one of London's busiest fire stations was recently awarded a Ramsay Voucher via his work. We had been very excited, yet undecided which restaurant to use the voucher at. We decided on York & Albany as a colleague of his had recommended it. My husband booked a table for us for 3pm Saturday 29 October 2011. We followed the directions provided on their website and allowed good time for delays and for the fact that I am heavily pregnant and can ‘waddle a little slower’ at the moment. We arrived at the restaurant a 3.06pm (6 minutes late). The bar staff directed us to the restaurant there were no staff to greet us immediately, however a well-mannered waitress passed us within a minute or so and asked if she could help. Whilst she was ticking us off the reservation list, what appeared to be a ‘hostess’ moved between us and the waitress, she ignored us and tutted, waggling her finger at the waitress saying “No. No. No!”. We were puzzled how she could be so rude to her colleague when we realised she wasn’t criticising her colleague she was insulting us; ignoring us but instructing the waitress not to seat us as we were late. It was now only about 3.08pm. My husband asked what the problem may be and the ‘hostess’ curtly said without even making eye contact “What time did you book?”. My husband confirmed 3pm. She then tutted again and said “3pm? Well you are late and the kitchen is now closed”. I explained in a light hearted friendly manner that I am a little slower than usual walking as I am pregnant, and that we were only about 5 minutes late anyway; which is time that could have been swallowed up by us taking time looking at a menu anyway. There were several covers still left in the dining area who were still eating. My husband suggested if they could then contact one of their sister restaurants, who's kitchen was not closed, to see if they had availability and we would pop in a cab there. She completely ignored our request, and us… More