I'm not writing this reveiw to win anything. I just want to ensure that visitors to The Cinnamon Club have their expectations managed. Having scoured review sites for the last 30 mins I have concluded that my experience was not an isolated incident, here are my thoughts:
A really disappointing experience. I'd been looking forward to sampling The Cinnamon Club delights for some time. Sadly, despite some good food and an amazing Cinnamon Bellini, I left feeling somewhat let down. The critical piece of the experience that let it down was the service. From coat check, through pre-dinner drinks at the bar, onto a three course meal in the beautiful restaurant and back to coat check the service was genuinely appalling. Table service at the bar was slow and delayed (think we were forgotten), service at the table was very slow (we waited ages for our meals to arrive) and well below par (at one point I watched as a waiter reached over one of our guests to pour wine in the glass of another forcing our first guest to lean backwards, plates were cleared mid meal, our enthusiasm for the meal and desire to engage fully with the menu by asking questions about certain dishes was met with apathy, still water was poured into a glass of sparkling water…) nothing that sounds huge but the sum of the parts meant that we felt that neither the food nor the service warranted the sizable bill at the end. At over £100 a head with main courses topping out at £37 a plate poor service is simply unacceptable.