I have been to Medcalf on several occasions and liked it, however I had a table booked for Friday evening with friends for my birthday. A friend from overseas announced she will be in London so will join us, however much to my disamay and disappointment it was not possible to change to reservation from four people to five? Really?

In all my years I have never encountered such inflexibility and lack of goodwill. I spent a good few years working in hospitality and no matter how challenging xmas can be we would always look to accomodate our customers. It's called customer service…

Medcalf now have five less people they need to worry about (or not) as none of them will be returning!