AWFUL. We booked over a week in advance to introduce two of our London friends to what we thought was a great local restaurant. This was the fourth time we have eaten here and this was by far the worst experience. This place is deteriorating and I will never return. I called in advance to confirm my reservation and they made a point to tell me 3 times over the phone that we only had 2 hours and needed to leave after that. It is fair to book tables for a certain period of time, but the way in which this was communicated was very rude. We arrived and were sat by the door. It was quite cold but we did not complain about this. We ordered starters, which were good, but the waiter started clearing the table before we were finished. I actually had to ask for my knife and fork back, and for him to put the food back on the table! Our mains were large portions and tasty, but only lukewarm when it arrived on cold plates. We had to ask for the plates to be heated, and they were brought back within 30 seconds only lukewarm. Needless to say, the steaks were stone cold when we were halfway through. We asked if we could heat them and were told off by one of the rudest, most abrupt women I have ever met. I was very offended to be treated in such a manner. I complained to the manager, who repeated exactly what the woman said in the same abrupt manner. The last complaint I had is that one of us ordered a steak well done, and it came out rare in the middle. We noticed this after a few bites and the staff didn't even apologise, just stated in the same ungrateful, unhelpul manner that if we noticed as soon as they brought it out, they would have taken it back. We had our table for another 45 mins and would have ordered another bottle of wine and dessert if were were enjoying our experience, but just wanted to leave after that. I understand that there are others in Blackheath that feel the same way about this place. I very rarely post negative reviews, but am so disappointed by our treatment and… More