On Saturday 24th December 2011, myself and 3 other guests had a reservation in the main restaurant of Gilgamesh.

I was extremely disappointed from start to finish, our experience was appalling. The service you provided was unsatisfactory-to say the least.

Our night was as follows;

We had a reservation for 8.30pm for 4 people. We arrived and your Maître d’ took our coats and advised that as the restaurant wasn't that busy, would we like to have a drink at the bar, we accepted. We ordered 2 cocktails, a glass of wine and a bottle of beer. At 8.50pm your Maître d’ advised us the table was ready, we asked if we could wait until 9pm as our drinks hadn't arrived yet.

We were seated at the table at 9pm right at the back of the restaurant in the corner (where we had to bring our own drinks to the table). We placed our order and we were at this point offered more drinks, we got a bottle of wine. Both servings of edamame arrived, I unfortunately had to send it back as it was over cooked and soggy, we were given a replacement this wasn't any better. I didn't bother to send it back but I did make a point to mention it to our waiter that it was still over cooked. We ordered various sushi rolls which were not up to the usual standard, 2 servings of crispy chili squid, and some other bits. When the squid arrived it was luke warm and like the edamame very soggy, not ‘crispy’ as stated on the menu. I did not complain at this point. I would have loved another drink before 11pm but our waiter failed to notice that 3 out of the 4 glasses were empty for most of the meal and not once were the wine drinkers glasses topped up, we did this ourselves. One would have thought staff are trained to continuously offer drinks whilst guests are still eating and after guest have finished, as the drinks are rather expensive and as we all know this often bumps up the bill!

By 11pm I was extremely disappointed by our experience on Christmas Eve. I bring a lot of my friends and clients to the restaurant/b… More