Worst experience in a restaurant yet!

The service was shocking!
*Was in the restaurant 20 mins before we all had menus.
*The drinks were ordered at the same time as the food and came after it had arrived.
*We had no cutlery when the food arrived, and had to take this from other tables as our server seemed unable to do so.
*2 of 7 meals arrived so late that others in the party had already finished their meals.

The food was not up to the expected standard.
*4 of 7 meals were cold. The pasta that was sent back had obviously been microwaved.
*The “fish” pie had no fish in it. And was cold at the bottom

The refinery has a great atmosphere but unfortunately this was ruined by the lack of heating and the candle wax which leaked through the table onto my boots.