Unfortunately Saturday night was quite possibly the worst ‘service’ experience I have ever had to go through and put 14 of my closest friends through. It was a very important night for me as I was celebrating my 30th Birthday and assumed that such an establishment would have no issues when it comes to catering to a large group.

The evening started well. We were given the private area on the front left hand side of the restaurant. There was nothing marked on the tables in the area saying it was reserved for a party so whilst I was waiting for my 14 guests to arrive, a man and woman from another ‘birthday’ party group came and sat down. Logically and logistically speaking – that area cannot comfortably seat more than 1 big group so in eventuality – once everyone turned our – our party of 15 had to share this tiny space with 6 other people! So half of my group had to stand. If you could have informed me ahead of time that we were going to be sharing this space, I could have possibly advised the group – but they kept asking me who the strangers were.

Then at 9pm, we went up to the manager and asked if we could proceed to our table – which he replied would be ready in 15 mins. That's fine. The table still wasn't ready at 9.15pm and the Manager who I must say is the rudest, most arrogant person I have ever met (a discredit to your restaurant i'm sorry to say) – had the cheek to tell me that the reservation was for 9:30pm and not 9pm!! I have in writing the booking confirmation which VERY Clearly states, 7.30pm for drinks followed by 9pm for dinner. And he tells me that he took the reservation himself and it was for 9.30pm?? And he says somebody called after to change it for 9.30pm? which really is ridiculous as i'm the only one involved with this booking aside for yourself and no such phonecall took place. I really am disappointed at his complete lack of any kind of apology for the mistake and his unability to take responsibility for the mistake that took and instead he… More