Sitaaray (167 Drury Lane, London, London, WC2B 5PG) We've always enjoyed the food and the ambience of the restaurant but it turned completely sour for us when we made the monumentous mistake of not QUOTING their very SPECIAL rate of £18 for the unlimited kebabs and curries menu and were charged £22.95, their usual rate. Apprently, not everyone is given this discounted rate – it doesn't matter that it is advertised at all places on various websites, because website advertising is nothing really. Called them 3 times, left a mesage for the manager to call back; did not hear back from them at all and called a fourth time with a very unhelpful, flustred manager on the other end refusing to entertain even the thought of returning back the extra £4.95 charged for a party of 5 people. Two more neagative: 1) The waitress looked like death warmed obver and spoke as such – without opening her mouth more than one milimeter, the result that it was s tirring guessing game as to what was just spoken. 2) Service charge of a whopping 15% is already added to the bill despite it being advertised everywhere that it is optional – but ofcourse website advertising does not mean a promise. They would rather loose customers than keep their promise. Sadly none in our family and friends will go here again.
Link to this reviewMarch 2011 |