Le Boudin Blanc (5 Trebeck Street, London, W1J 7LT) Le Boudin Blanc is a lovely restaurant, been there many times and I've always enjoyed myself and the meal even more so. The starters, mains and deserts are stunningly delicious and the atmosphere is lovely. I'd recommend the beef tartar, foie gras and any of their meat dishes which are quality cut! However one thing ruined the evening – After one of the people in our party received her coat after the meal it was missing a fur cuff. Immediately, the general manager was defensive and rude (despite us being very calm to begin with), refusing to go double check if it dropped on the floor while retrieving it. His rudeness just escalated, just because he refused to believe he may have dropped it. The problem was no longer about the lost piece of clothing, which had he apologized for or simply said we could call back in the morning and settle the problem, we would have left feeling somewhat sad but still have good feelings towards the restaurant. However his attitude towards us was atrocious, and quite frankly uncalled for. So much for the customer is always right? The manager is my only complaint about this lovely restaurant. Sadly, I don't see us ever returning until he sincerely apologises or (preferably) gets sacked/demoted. So if you don't mind being talked down to, then great! The food is superb! Customer service once you've paid the hefty bill however… not so great.
Link to this review22 January 2012 |