I went to this restaurant today and had a truly dreadful experience. In fact it was so painful we thought we were on candid camera. I had booked a table for 2 and when I arrived, I was told it would be a table near the door – which they were keeping open – despite it being November and it blowing a gale outside. I politely declined this option and asked to sit at a table for 2 that was further inside. A man purporting to be the Operations Manager said that this would not be possible and all the tables were allocated on a computer system! Computer says No!! The restaurant was totally empty as I had arrived early so I suggested that he just swap 2 tables over – this was greeted with a lot of huffing and puffing and him complaining that it would take him 20 minutes to alter the computer system. If I had not arranged to meet someone there I would have walked straight out.
We were the only 2 diners for about half an hour and there were 6 staff all lurking around the door – but we still had to wave to get their attention to order drinks and then later food.
They seemed to have a large party of pensioners in on a deal and asked us if we were part of the Saga Group – despite us being at least 30 years younger! The waiting staff were very uninformed and told us we could have fish and chips followed by a Belgian waffle as part of the deal. It took 2 attempts to say that we were not part of any group and wanted to order from the main menu
The food was disappointing – prawns were overcooked and chips soggy and slightly cold – we didnt even bother sending it back
The final straw was when we asked a waiter for the bill and his English was so poor that he could not understand. He said that he did not know what that was so we rephrased and asked if we could pay – but that was no good either – he told us he did not know what that was as it was his first day
I agree with the previous reviewer that the staff need urgent training. I can only assume that they get a lot of tourists in and so are… More