Such a stunning restaurant, hats off to the designers. What a shame the kitchen can't get it right. After 2 and half hours, we had to give up on waiting for our main course, and went home hungry. The service from our waiter was great; it is a shame the kitchen spoilt it for him. And to top it off, the Door men and Maître D have some manners to learn. This is a business, where you are supposed to make your customers feel welcome, not treat them like they have done something wrong. I would rather go to MacDonald’s before I go back again

Decided to give Novikov another chance, having heard all good things. This time, i visited the Oriental section. Having arrived and given our name to the hostess, she kept us waiting at the bar, and then… totally forgot about us. We went back to remind her about us, and she lied to our faces claiming she went looking for us. little did she know we were wathcing her the whole time. Here we go again, i thought… Fortunately, the service, food, and overall experience after being seated was much better.

Overall experience: Worth going for the oriental food, but the rest of the experience is questionable.