We went to the Royal Festival Hall branch at about 8 on a Friday evening. Even though more than half the tables/benches were empty we were told to wait at the bar for 10 min, where all bar tenders were doing drinks for tables and took more than 10 min to order a drink. We were offered a shared and a tiny bench first before eventually being given a proper table to sit at. We noticed that anyone who turned up was made to wait at the bar before being given a table even though tables were free. Starter was nice but mean in size and sad in presentation. Request for a spare plate was ignored. Main course was non-descript and too salty. Side order of salad leaves consisted of lettuce leaves only. Altogether this was an unpleasant experience and regretted it and decided never to go there again.