We went to the Old Crown knowing it was a pub in a busy part of London but near the theatre. I arrived first and I have to say the greeting (or lack of) that I got from the two young men at the bar was miserable. They didn't know about customer service at all. I am sad to be writing this as we haven't often been let down by restaurants/pubs we have found on square meal but we were by this experience. I told the young man when we left what I had felt so this review will be of no surprise. The tapas were excellent, and inspite of these two guys we enjoyed our evening – imagine the potential!!