Polpo (41 Beak Street, London, London, W1F 9SB) I have mixed views about my experience at Polpo but on balance I have to say that I will not go back. The food was delicious, my real problem is an attitudinal one and their approach to wine. Having ordered a fairly pricey bottle £40, I asked for proper wine glasses rather than drink it out of heavy glass tumblers. I was offered the equivalent of a glass tumbler on a stem – basically no better than the original glass – which I declined. I was then told that they couldnt see what the problem was – all the wine suppliers were very happy with the glass and that that these glasses went with the look of the place and would be found in a traditional venetian restaurant. As it happens I dont care what the suppliers think, I am a customer who does not like to be treated with disdain. One with a passion for wine as well as good food, who happens to be a Master of Wine. It makes me sad that despite the attention to detail for the food, and the design, wine remains an afterthought for many restaurants. And it is not difficult to get it right. The tumbler is the equivalent of serving quality food on a bendy paper plate. My experience of even modest restaurants throughout Italy is that they often have a plethora of glassware for different types of wine. I am not suggesting that this new restaurant should have a bank of such glasses but having a good basic wine glass is a must just as listening to your customers and treating them with respect is good basic business sense.
Link to this reviewOctober 2009 |