Ela's Reviews

17/09/08

The concept of digital ordering is certainly new which is the sole reason I came here. You order via your table on a digital system where you can also change your tablecloth colour & pattern, play games with your partner, peek on the chefs on the webcam or even order the bill or a taxi-service. (Just make sure you get a tissue to wipe the little touch pad because the waiters absolutely do not clean that bit – we checked them cleaning two tables to make sure). The decor is nice with tinted lights to create a nice atmostphere and apparently the ground level has a capacity of 60 ppl with 70 ppl capacity in the basement bar.

There is only a catch. Value for money is rock bottom as each dish costs £6 upwards (steak would cost you around £15 as a main course) but the portions are minute. The service standard really leaves much to be desired – the manager must've thought good experienced waiters/waitresses aren't needed because you'll mainly be ordering from the "touch-table".

Service is dire. When you book this place they assign you a table to sit at and it seems that no matter what you want you'll be placed at that table. I arrived at 6.30pm and the place only had about 6 customers, out of a ground level capacity for about 60. However, we weren't allowed to sit at the cushioned sofa bit at the corners because…they have parties arriving at 8pm!

During the meal, the waitress tried to take away my dish as I was still holding food with my pair of chopsticks. The waiter who gave me the cardreader machine when I asked for a bill actually disappeared after giving me the machine!! He was so busy helping a new group of arrivals! They had 5-6 waiters/waitresses that I could see and I didn't understand why this guy had to leave our table for that? In the end I did the whole process myself, including printing the merchant receipt and the customer receipt. My dining partner also commented that I could easily have clicked refund on my card straight away since the waiter didn't… More