Harwood Arms (Walham Grove, London, London, SW6 1QR) What a shame for the great chef ! Amazing how the front of house can destroy a great dining experience. After hearing so much about this great new eating establishment myself and my group were really looking forward to a great evening. What met us was an arrogant server (don’t know his name – tall with a goatee) who waved in the general direction of a table we could sit at. Not ones to be put off – we reminded ourselves we were in a pub – we sat down and waited ! and waited ! Eventually our server arrived back and gave us menus and pointed to a board – hidden by a wicker room divider – and told us “that’s the special” given that we couldn't see it we had to ask him to tell us what it was ! Mind boggling – there was only one item and he couldn't take the trouble. We ordered and took his advice on the beef on the bone for two, as a main. The starter we choose was really great – full of flavour. The main course eventually arrived and looked quiet nicely presented – however you can imagine our disappointment when we found the plates and the food was actually cold. I called our server (tall with goatee) and asked him to test the heat of the food – he did so and apologised – reclaiming the platter as he very deftly removed the dish and the plates. The rest of our group dug into their main courses whilst we waited -about 5 minutes later lo and behold our server appeared with another platter of food and informed us “here is a whole new fresh serving”. I was impressed by the fact it was so fast – I really was prepared to wait and was happy to sip our wine and chat to the rest of our party. However 5 minutes for a "whole new fresh serving” was a bit fast and a bit suspect. We happily accepted it and began to serve ourselves from the platter when to my amazement – here was one of the pieces of meat I had cut into originally and eaten when I first discovered the dish was cold – they didn't even bother to remove the already cut into piece of meat. Only this time it was a shade of grey…
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Link to this reviewFebruary 2010 |